Lyra Alley's E-Portfolio

While finishing my Masters in Library and Information Science with a certificate in Youth Services I am seeking to put into practice what I have learned while backed by my decade of experience in customer service.

Professional Experience

• Managed the juvenile media collection, including Vox Books, DVDs, Blu-Rays and CDs. While working with a limited budget was able to coordinate ordering with sales and promotions to increase the number of Vox Books purchased per year by 20%.
• Led, coordinated, and executed a variety of programs for all ages, including: a weekly take home craft kit, storytime programs, a coding program series, and a social program for home school students.
• Performed reference and reader's advisory for parents, children, and teens of all ages.
• Assisted with weeding the youth services collection leading to the removal of over 1000 outdated or under utilized books from the collection in addition to the regular weeding of the juvenile media collection.
• Curated books for multiple displays each month on a variety of topics and age ranges.

• Organized, promoted, and executed educational programs for undergraduate patrons centered on the software provided by the recording studio
• Communicated and collaborated with faculty to provide educational sessions as needed for class projects based on podcasting and video editing
• Built educational materials via LibGuides and other Springshare apps as well as instructional images via Canva
• Curated books from the collection to create book displays with an accompanying informational banner that was related to the materials in the display.
• Wrote passive reader's advisory social media posts for the leisure reading collection.

• Performed reference interviews to connect patrons with the resources they need including chat reference
• Assisted with check out and returns of materials when the circulation desk was busy
• Assisted in the ongoing project of weeding the non-fiction materials

• Coordinated and managed leave of absence requests requiring a wide range of knowledge about various company policies and federal and state laws
• Assisted in various special projects to complete urgent work in a high-pressure environment

• Led an office that raised over one million dollars over the course of a year
• Hired, managed, and trained a team of over 40 staff

Education

Additional Skills

• Over 10 years of experience in customer service, with 8+ of those years in a leadership/project management roles.
• 5 years of experience working with Microsoft Excel for information tracking and accounting needs.
• 1+ years with Springshare apps, working heavily with LibCal, LibGuides, and LibWizard.
• A working proficiency with coding in the HTML, CSS, Javascript, and Bash programming languages.